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Meet the Team

Meet our engineers and supporting team based in the South West.

DirectorsManagers

Directors

Lincoln Smith
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Lincoln Smith

Managing Director
Lincoln Smith

Lincoln Smith

Managing Director

After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

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Hilary Smith

Financial director

Hilary Smith

Financial director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

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Chris Knowles

Operations Director

Chris Knowles

Operations Director

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

Surveyors

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Tom Price

Surveyor & Design

Tom Price

Surveyor & Design

Tom is responsible for installation quotations such as boilers, bathrooms, air conditioning, renewables, commercial and hot water systems.

Engineers

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Tony Peck

South West Manager

Tony Peck

South West Manager

Tony is responsible for the work carried out in Devon & Cornwall including service, maintenance and installation of most plumbing and heating work.

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Lee Foord

Gas Engineer

Lee Foord

Gas Engineer

Lee is an experienced, time served,  Installation and service engineer helping our customers with heat & hot water

I’ve been part of the Custom Heat family since 1995 and whilst a lot has changed in the technology we use – the values of the business remain the same and it’s why even after so many years, I’m proud to be part of Custom Heat.
Darren Pimlott Plumbing & Heating Engineer
Join the team
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Tynan Jones

Gas Engineer

Tynan Jones

Gas Engineer

Tynan is an experienced, time served,  Installation and service engineer helping our customers with heat & hot water

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Ryan Wills

Plumbing Engineer

Ryan Wills

Plumbing Engineer

Ryan is a qualified plumber whilst training to be a qualified gas engineer and works mainly with our installation engineers.

Customer Support

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Hayley Burke

Administration

Hayley Burke

Administration

Hayley works on all things office based, helping customers over the phone and directing web bookings.

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Kelly Docker

Administration

Kelly Docker

Administration

Kelly works on all things admin such as planning and scheduling

Looking to join the team?

If you want to become part of the Custom Heat team, submit your CV via our contact form here.