About Us

Here at Custom Heat, we are experts in heating, plumbing and bathroom installations and have been trusted by our customers for over 30 years.


We are a local, family run, trusted heating and plumbing business

Located in the heart of the South West, Custom Heat has been servicing customers, both domestic and commercial since opening our first office in 1980. Today, we’re now trusted by customers across the UK for heating, plumbing and renewable solutions.

From Exeter to Truro, Barnstaple to Plymouth: wherever and whenever you need us, you will always get the same high standards of workmanship and commitment to customer service.

At Custom Heat, our customers are at the heart of what we do. Our aim is to make sure that when the worst strikes, that we’re on hand to get everything back up and running as quickly and smoothly as possible. We want to make sure our customers have peace of mind.
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Lincoln Smith Managing Director

Why Custom Heat?

Developing and training our team

The experience of our team has been built from years of on-the-job experience mixed with continued professional development, resulting in a team of dedicated, exceptional plumbing and heating experts. We’re equally dedicated to ensuring that we continually train our staff to ensure they are up-to-date with best practices for the installation and maintenance of increasingly sophisticated modern domestic systems.

Our engineers regularly frequent manufacturers’ training courses on the latest technology and are trained to ACS standards in gas engineering.

Meet the Team

Tony Peck

South West Manager

Ryan Wills

Plumbing Engineer
Lincoln Smith

Lincoln Smith

Managing Director

Chris Knowles

Operations Director

Hilary Smith

Financial director

We always ensure our customers are at the heart of what we do

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